bgt99 Terms and Conditions

1 General Provisions

bgt99 (hereinafter "Platform", "we" or "us") is an online entertainment platform that provides various gaming and sports betting services for players in Bangladesh. These terms and conditions serve as a legal agreement between the bgt99 platform and its users.

By accessing, browsing, registering on, or using any service of the platform, you agree to abide by these terms and conditions, our Privacy Policy and Responsible Gaming Guidelines.

1.1 Scope of Application

These terms apply to the bgt99 website, mobile browser version, and all services related to the platform. If you disagree with any part of these terms, please stop using our platform and contact our support team.

1.2 Language

These terms and conditions are written in Bengali. In the event of any interpretation dispute, the Bengali version shall be considered final.

2 Account Registration and Eligibility

To open an account on bgt99, you must meet the following requirements:

• You must be at least 21 years of age.
• You must provide accurate and complete information at the time of registration.
• Each person may open only one account.
• You must have a bank or mobile banking account registered in your own name.
• You must confirm that online gaming is not legally prohibited from your location.

2.1 Accuracy of Account Information

All information provided at registration — including name, date of birth, phone number and payment details — must be accurate and current. If false information is provided, bgt99 reserves the right to suspend or close the account at any time and the balance may be forfeited.

2.2 Account Security

It is your responsibility to keep your account username and password strictly confidential. Sharing login details with third parties or transferring your account is strictly prohibited. If you suspect any unauthorized access, notify us immediately via live chat.

2.3 Single Account Policy

Only one bgt99 account is permitted per person. Creating multiple accounts using the same device, IP address or payment method will be considered fraud and all such accounts will be closed.

3 Age Verification and Identity Confirmation

bgt99 is firmly opposed to gambling by minors. The platform is for users aged 21 and above only. We reserve the right to verify age and identity at any time through a national ID card or other government-issued document.

3.1 KYC Process

We may request identity verification (KYC) documents at the time of withdrawal or in cases of unusual activity. Failure to submit documents may result in delayed or suspended withdrawals. Required documents may include:

• A scanned copy of a National ID Card (NID) or passport.
• Proof of current address.
• Proof of ownership of the payment method used.

4 Deposit and Withdrawal Policy

The following rules apply to financial transactions on bgt99.

4.1 Accepted Payment Methods

We currently support the following mobile banking methods:

• bKash — deposits and withdrawals directly from your mobile account.
• Nagad — deposits and withdrawals directly from your mobile account.
• Rocket — deposits and withdrawals directly from your mobile account.

4.2 Minimum Limits

• Minimum deposit amount: ৳100 (for all methods).
• Minimum withdrawal amount: ৳800.

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 5 to 30 minutes. Once a withdrawal request is successfully submitted and the verification process is complete, funds are automatically sent to your mobile banking account.

4.4 Deposit and Withdrawal Conditions

• You must use a mobile banking account registered in your own name for deposits and withdrawals.
• Transactions through third-party accounts are prohibited.
• While an active bonus is in place, separate withdrawal rules apply — see Section 5 for details.
• We may suspend any suspicious transaction to prevent money laundering.

5 Bonuses and Promotional Offers

bgt99 offers various bonuses and promotional offers for new and existing players. All bonuses are provided subject to specific terms and conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳20,000. A 25x wagering requirement must be met to use this bonus.

• The bonus applies to the first deposit only.
• Withdrawals from the bonus are not permitted until the wagering requirement is met.
• The account must be fully verified to receive the bonus.
• If bonus abuse is suspected, the bonus may be cancelled.

5.2 General Bonus Terms

• Each bonus offer has its own validity period and conditions, which will be stated on the promotions page.
• Using multiple bonuses at the same time is not possible unless explicitly stated.
• Wagering requirements may also apply to winnings earned from bonuses.
• bgt99 reserves the right to modify, suspend or cancel any bonus offer.

5.3 VIP Cashback

Regular players can enjoy weekly cashback through our VIP program. Cashback rates vary by VIP level:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

Specific activity is required to advance VIP levels — visit the VIP Club page for more details.

6 Fair Play Policy and Security

bgt99 is committed to ensuring a safe and fair gaming environment. Our platform uses SSL encryption and modern security technology.

6.1 Game Fairness

All of our games are operated by world-class software providers. Game outcomes are determined through Random Number Generator (RNG) technology, which is independently verified. No game result is predetermined.

6.2 Secure Transactions

All financial transactions are completed through encrypted connections. We do not sell your personal information to third parties — read our Privacy Policy for more details.

7 Prohibited Activities

Any of the following activities are strictly prohibited on bgt99 and may result in account closure and legal action:

• Creating or operating multiple accounts.
• Applying any strategy with the intent to abuse bonuses.
• Using software bots or automated scripts on the platform.
• Participating in manipulation, fraud or deceptive activities.
• Placing bets or managing an account on behalf of a third party.
• Money laundering or suspicious financial activity.
• Attempting to interfere with the platform's security systems.
• Harassing or threatening other users.

7.1 Monitoring of Suspicious Activity

bgt99 monitors transactions and gaming activity around the clock. If any unusual activity is detected, the account and funds may be temporarily suspended until an investigation is completed.

8 Account Suspension and Closure

8.1 Closure by Us

bgt99 may suspend or permanently close an account without any prior notice under any of the following circumstances:

• Any violation of these terms and conditions.
• Providing false or incorrect information.
• Evidence of fraud or bonus abuse.
• An account being operated on behalf of a minor.
• A court order or request from a law enforcement agency.

8.2 Self-Initiated Account Closure

You may request account closure at any time via our live chat or email. Please request a withdrawal of any available funds before closing your account. Any unused bonuses will be considered void once the account is closed.

8.3 Self-Exclusion

If you are experiencing gambling-related problems, you may request self-exclusion. For more information on this, visit our Responsible Gaming page.

9 Privacy and Data Protection

bgt99 gives the highest priority to the security of your personal information. Read our full Privacy Policy to learn in detail how we collect, use and protect your information.

In brief, we use your information:

• For account management and verification.
• For payment processing.
• We retain it to meet legal obligations.
• We do not sell it to third parties.

10 Limitation of Liability

bgt99 is not responsible for the following:

• If a game is interrupted due to loss of internet connection.
• If the service is temporarily unavailable due to a technical error.
• Problems caused by your own device or software.
• Delays or errors in third-party services (including mobile banking).
• Financial losses resulting from gambling — the player is solely responsible for these.

10.1 Force Majeure

bgt99 will not be held liable if the service is disrupted by uncontrollable circumstances such as natural disasters, power outages, cyberattacks, or government intervention.

11 Dispute Resolution

For any complaint or dispute, please contact our 24/7 live chat support first. We review every complaint carefully and work to resolve it.

11.1 Complaints Process

• Contact us via live chat and provide the details of your complaint.
• If needed, send a written complaint by email to ([email protected]).
• We will review your complaint and respond as soon as possible.
• Complex matters may take up to 7 business days.

11.2 Final Decision

The decision of bgt99's management authority will be considered final. The relevant account or funds may be temporarily suspended while a complaint is being resolved.

12 Changes and Updates to Terms

bgt99 reserves the right to change these terms and conditions at any time. For significant changes, we will:

• Publish a notice on the website.
• Notify you via your registered email or through live chat.
• Update the date of the change on this page.

If you continue using the platform after any changes, you will be considered to have accepted the new terms and conditions. We recommend checking this page regularly.

12.1 Contact

If you have any questions about these terms and conditions, please get in touch with us:

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

For more information, visit our FAQ page and About Us page.