bgt99 Privacy Policy

1 Introduction and Scope

bgt99 ("we", "us", or "the platform") provides a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect, how we process it, and how we keep it secure when you use bgt99's website, services, or applications.

By registering on our platform or using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy is prepared in accordance with Bangladesh and international data protection standards and may be updated at any time. In the event of changes, we will post a notice on the website and update the "Last Updated" date at the top of the Policy.

2 Information We Collect

bgt99 collects only the information necessary to provide services, verify accounts, and ensure security. The categories of information collected are described below:

2.1 Registration Information

When you create an account on bgt99, you are required to provide the following information:

• Full name and date of birth
• Email address
• Mobile number (for payment verification via bKash, Nagad, or Rocket)
• Password (stored in encrypted form — never readable in plain text)
• Preferred language and currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Information

The following documents may be requested to verify age and identity in order to ensure responsible service and prevent money laundering:

• National ID card (NID) or a copy of passport
• Proof of address document
• Proof of ownership of payment method

2.3 Financial Information

We keep records of your payment transactions, such as deposit amounts, withdrawal requests, and payment methods used (bKash, Nagad, or Rocket). Full bank account or card numbers are not stored on our servers.

2.4 Usage Information and Log Data

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Usage time, session duration, and click patterns
• Referral URL and search terms
• Game play history and preferences

2.5 Cookies and Tracking Technologies

bgt99 uses cookies, pixel tags, and similar technologies to improve your experience and keep you logged in. You can manage cookies through your browser settings, however disabling certain cookies may limit the functionality of the service.

3 Purpose of Using Information

We use the information we collect for the following purposes:

1. Account management: Registration, verification, login security, and account protection.
2. Service delivery: Running games, distributing bonuses, and processing deposits and withdrawals.
3. Customer support: Resolving your issues via live chat and email.
4. Fraud prevention: Detecting unauthorized access, money laundering, and fraudulent activity.
5. Responsible gaming: Monitoring play patterns and providing assistance when needed.
6. Legal compliance: Adhering to applicable laws and regulations.
7. Service improvement: Analyzing user experience to improve the platform.
8. Communication: Sending important updates, policy changes, and security alerts.

4 Information Sharing and Disclosure

bgt99 never sells your personal information to third parties or shares it for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket) and technical services, who are required to comply with our privacy standards.
• Game providers: Limited information may be shared with licensed providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming for the operation of games.
• Legal obligations: To comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.
• Business transfers: In the event of a company merger or acquisition, users will be notified in advance.
• Your consent: With specific third parties where you have given explicit permission.

5 Data Protection and Security

Protecting your information is our top priority. bgt99 follows these security measures:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password hashing: Your password is never stored in plain text — only a strong cryptographic hash is kept.
• Two-factor verification: Additional verification is carried out for suspicious login attempts or withdrawal requests.
• Secure server environment: Our servers are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular security audits: Systems are reviewed regularly by third-party security experts.
• Staff training: Our team members are trained in data protection and are bound by confidentiality agreements.

While we take the highest security measures, no internet-based service can guarantee 100% security. If you notice any suspicious activity on your account, contact us immediately via live chat or at [email protected].

6 Data Retention Period

bgt99 retains your information for as long as your account is active and as necessary to provide services. Even after account closure, certain information may be kept for a specified period for the following reasons:

• Financial transaction records: At least five years in accordance with legal and regulatory requirements.
• KYC documents: In accordance with regulations relating to identity verification.
• Dispute resolution records: Until the end of the applicable limitation period.
• Fraud prevention data: To prevent the same individual from re-registering in the future.

Once the above purposes have been fulfilled, your information will be securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances (though limitations may apply where legal obligations exist).
• Right to restrict processing: You can request that processing of your information be suspended in certain circumstances.
• Right to portability: You can request your information in a structured format.
• Right to object: You can object to certain types of processing of your information.
• Right to withdraw consent: You can withdraw your consent at any time.

To exercise these rights, contact us at [email protected] or through our 24/7 live chat. We will respond to your request within 30 working days.

8 Protection of Minors

bgt99 is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age is verified at the time of registration, and if we become aware that a user is under 21, their account will be closed immediately and their information will be deleted.

If you know that a minor is using our platform, please let us know at [email protected].

9 International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, we ensure that international data transfers are always carried out with adequate safeguards, such as standard contractual clauses or equivalent protection mechanisms.

10 Third-Party Links

Our platform may contain links to third-party websites. These websites have their own privacy policies and bgt99 is not responsible for them. We encourage you to read the privacy policy of any third-party site before visiting it.

11 Policy Changes

bgt99 reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will notify you in the following ways:

• Displaying a clear notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the Policy

Continuing to use the platform after changes have been made means you are considered to have agreed to the updated Policy. We recommend that you visit this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali
• Response time: Typically within 30 working days

We take every complaint seriously and work to resolve it quickly. Ensuring the protection of your information is our commitment.